One of the common goals companies strive for, regardless of industry, is the minimization of costs and maximization of profit. This is especially true for small businesses who often operate with razor thin margins, where any cost saving is well appreciated. One often overlooked way to save money is by reducing your printing overhead.

Here’s six ways to cut printing costs.

1. Print double sided – While printer paper isn’t overly expensive – an average of USD$8 per ream (for 500 sheets of non-recycled, multipurpose paper) – many companies only print on one side. This really adds up over a year, especially if you have more than one printer or print large documents on a regular basis. To save money, set your printers to print on both sides of the page. This will cut down the amount of paper used and waste generated. Just be sure to put page numbers on the documents so readers know it’s double sided.
2. Lower print quality – Most printers can print at various quality levels. Higher quality means it’s easier to read, but uses more ink. If you are printing out memos or other inter office documents, you probably don’t need high, or even medium quality. Low quality is still readable and will save you on ink costs.
3. Print in black - Ink is by far the highest cost of any printing job, and supplies always seems to deplete quickly. To save money set up your printers to only print using black ink, which is about 30% cheaper than color ink.
4. Implement print quotas – Nothing makes an environmentalist cringe more than seeing a 100-page PDF freshly printed, and lying in the recycle bin because someone accidentally printed the whole document instead of just one page. Not only is this bad for the environment, it’s also bad for your costs. One way around this is to use quotas. Many new printers allow you to assign computers or people IDs which you can set limits on. This will encourage employees to think twice before printing.
5. Go paperless - With the introduction of cheap cloud storage and collaboration services, the paperless office has become mostly viable. Granted there are some aspects of business, like shipping waybills, receipts, payslips, etc., that must legally be printed, but you could move non-essential documents onto cloud storage. This is a great way to reduce printing costs, while simultaneously fostering a sharing and collaborative office environment.
6. Work with managed print services – If you find that printing costs are skyrocketing, why not work with a managed print services provider? The vast majority often charge a flat fee and will take care of your printers and often your ink too.

Unless you adopt massive changes e,g., completely getting rid of all printers, you won’t see huge savings from reducing printing costs. However, every little bit counts towards the bottom line. If you’re looking for a managed print services company or for more ways to reduce your IT costs, please contact us today.

One of the most popular tech trends amongst businesses is virtualization. The common reason businesses virtualize their systems is that if it’s done right, you could see substantial savings. It’s quite common for a company’s servers to be the first systems to be virtualized. However, while many small business owners want to virtualize, they sometimes struggle to get virtualization off the ground.

Here’s five tips on better server virtualization for small to medium businesses.

1. Reality is key - It’s easy, when reading about tech, to get caught up in all the new devices, ideas, etc. and maybe begin to lose site of your situation. It’s not uncommon to have a small business owner want to virtualize all servers at once. This is often not feasible – budget and technology wise.

Instead, you should take the time to assess your servers and identify which servers are best suited to virtualization. For example, if the server that handles your email is starting to show its age, this may be a prime candidate. After identifying potential servers to virtualize, you can begin to develop a better plan.

2. Check compatibility - After you have picked servers for virtualization, you should look at the software the servers handle, to see if they are compatible with the virtualization software you plan to use. Should the software not be compatible you will either have to look for another solution, or upgrade the software. Fail to do this and you could face setbacks and compatibility issues which will likely cause a drop in efficiency, or even negate the savings arising from virtualization.

It is also a good idea to look at whether the server itself is capable of supporting virtualization. Each virtualization solution has different requirements and this is a good thing to keep in mind. Virtualization solutions are always advancing, so the server that can just about handle a solution now may not be able to handle it in a year or two.

3. Don’t forget about your data backup solutions – Interestingly, many virtualization providers also provide data backup solutions. It may be a good idea to look at your existing backup and if it is compatible with the systems you plan to use. If not, this could prove costly for your business if something should happen where you need this.

4. R.S.S. – Reduce. Sell. Save. Server virtualization allows for many servers to be run on one physical unit. This means you will be able to reduce the number of servers, sell them, and finally reap bigger savings through decreased maintenance and operational costs.

5. Work with and IT expert - The above steps can be daunting, even to those in the IT field. There’s just so much to focus on that business owners and managers often don’t have this kind of time. That’s why we highly recommend that in order to get the most out of virtualization, you work with a virtualization expert who can focus on helping you stay realistic, ensure the compatibility of your systems and orient your backup systems.

Looking for an IT expert to help you virtualize your systems? Why not contact us? We may have a solution to help you get even more out of your systems.

Email is a crucial component that many businesses have come to rely on, so much so that when the program they use has a problem the whole business is hamstrung. Many companies use Microsoft's Outlook, which does stop working from time-to-time. One of the most common issues is when your emails aren't being sent.

Here's three tips on what to do if there is an email stuck in your outbox.

Re-send it From Outlook's main window, click on the Send/Receive tab (usually located beside Home), followed by Send All. This will tell the program to try and send any email in the inbox again. After you press this, check your outbox to see if the email is still there. If it isn't, you know it has been sent.

Check the attachment If you notice an email is still sitting in your outbox, check and see if you attached a file. As a general rule of thumb: Larger files will take longer to send. Is the attachment a big file? If yes, try waiting a few minutes (it could take upwards of 10 minutes depending on file size).

Another problem may be that the file size is above the attachment limit, which is ordinarily set by the email server. If the attachment is over the limit, Outlook will continuously try to send the message, but it won't be able to send it. You often won't be able to change the email once it's in the outbox. The easiest way to remedy this is by:

• Clicking on the Send/Receive tab.
• Selecting Work Offline from the ribbon.
• Opening the message and deleting the attachment.
• Making the attachment smaller.
• Re-attaching the file and sending the email again.

There are many ways you can make attachments smaller. One of the most popular is to zip it using a program like WinZip, or PeaZip. If the attachment is still too large, you may be better off trying one of a  number of cloud storage solutions which allow you to upload and share larger files. You will just have to let email recipients know the link of the file in the email.

You're offline If the email still isn't being sent take a look at the bottom of the window in Outlook. There should be a grey bar, called the Status Bar. If you see a yellow warning triangle with an '!' in it and the words Disconnected beside it, that  means either your Internet connection isn't working or the email server is offline.

To check if your Internet connection is working, try loading any webpage. If this doesn't load, most browsers will display an error message, telling you to check your Internet connection. If the Internet is working fine, it's probably a good chance your email service is offline. When the server comes back online, the warning triangle should be replaced with the Outlook logo and a note stating you are connected.

To learn more about how to ensure Office and all of the related products are helping make business easier, please contact us.

For as long as computers have been able to connect to the Internet, there have been security flaws and the two go hand-in-hand. Companies do their best to shore up security problems, and some do better than others. There's one popular Internet based program that has had a slew of security issues in the past year, prompting many experts to suggest you should disable it.

That program is Java - a programming language and application that allows developers to create web applications, and users to view much of the visual content and animations on the Internet. The problem isn't with the programming language per se, but with the application developed by Oracle Systems.

Oracle released an update to Java - Java 7, Update 10 - in December, but it was found to have some serious security flaws. These issues were quickly spotted by hacker groups who released exploit kits - software making it easy to exploit Java 7's security weaknesses - giving them full security privileges. This exposed any computer running Java 7 to potential malware and attack. Because Java runs at the browser level, every OS could be targeted. To make matters worse, 30 security flaws were patched back in September, after nearly 1 billion computers were found to be at risk.

It's this string of security red flags that had the US Department of Homeland Security issue a warning that users should disable Java on their browsers. In response to this, Oracle updated Java again,  to Java 7, Update 11 on January 12, and noted that the security flaw had been fixed. Many experts, including those at the Department of Homeland Security, aren't convinced though, and are still suggesting that users disable Java because new vulnerabilities will likely be discovered.

How do I disable Java? Chrome users

1. Open Chrome and enter Chrome://plugins/ in a blank tab's URL bar.
2. Find Java (TM).
3. Click Disable.
4. Restart Chrome.

Firefox users

1. Open Firefox and click Tools from the menu bar at the top of the screen.
2. Select Add-ons followed by Plugins.
3. Find the Java plug-in, it's usually called Java Applet Plug-in (Mac) or Java(TM) (Windows) and click Disable.
4. Close and restart Firefox.

Safari users

1. Open Safari and click File followed by Preferences.
2. Click the Security tab.
3. Uncheck the box that says Enable Java.
4. Close and restart Safari.

Internet Explorer users There is no way for you to disable Java in the browser, you will instead have to completely disable Java from your computer. This can be done by following the steps on the Java website.

If you do disable Java, some websites will no longer work. This can be a bit of an annoyance, but in all honesty, security of your systems is more important, not to mention the potential costs of dealing with a massive malware infection. Besides that, many websites no longer use Java, so you can probably get by without it. At the very least, we recommend you go download the latest update from the Java website and apply it to all computers.

One issue that we need to be clear on is that these security flaws are part of the Java plug-in. You may see something called JavaScript. While the name sounds similar, they are different. JavaScript is largely used in HTML documents, and allows them to function, and is secure. If you do run across it, it's best to leave the script alone.

If you would like to learn more about this update, you can visit an excellent FAQ here. Before you do update, or disable Java, we recommend you contact us. We can help advise you on what steps to take next if you use Java.

One of the quintessential tools of the mobile warrior (the new-age road warrior) is the laptop. They are great for the mobile crowd and many businesses are even starting to use them in the office because they take up less space. Despite their comparatively high portability, they do have a bit of a rough side. Most laptops get hotter more quickly than a desktop, which can make them hard to use for extended periods. Luckily, there are a number of ways you can minimize the heat your laptop kicks out.

Here's five tips on how to reduce the heat your laptop generates

Keep it out of the heat and sun - Laptops are designed to operate within a set heat range (usually between 30 and 55 Celsius or 86 to 131 Fahrenheit). If the ambient temperature is high, the laptop's operating temperature will be higher, which will greatly increase component wear and the chances of your device overheating. It's best to keep your laptop in a cooler room and out of the sun. If that's not possible, turn off your computer when it's not in use.

Put your laptop on your desk, not the couch - Those pieces of rubber on the corners of the underside of your laptop are like tiny feet, they are meant to provide enough space for air to circulate under the device and cool it. You'll notice that if you keep your laptop on a fabric surface like a couch or table with a tablecloth, the bottom gets really hot. To avoid this, it's best to keep your laptop on a solid, flat surface.

Don't use your laptop on your lap - Despite the name, laptops don't the best thing to use on your lap. There have been incidents in the past of laptops overheating and burning users. This happens because air can't circulate under the laptop and pull heat away. So best to keep your laptop on a flat surface rather than on your lap.

Invest in a cooling pad or lapdesk - If you find that the bottom of your laptop gets hot even on a desk, you could look for a cooling pad. Your laptop sits on this device, which plugs into your USB port, while fans cool down your machine by circulating air. If you feel comfortable with your laptop on your lap then look for a lapdesk which has a flat surface for it to sit on.

Clear dust out of the machine - Dust is one of your laptop's worst enemies. It often collects in nooks and crannies and over time can cause components to stop working. One place you'll often find a lot of dust is on the cooling fan's blades. If it builds up, your fans will not be able to spin and cool your laptop. To tell if your fans are affected by dust: Put your hand near the fan vents and run a power intensive program, or watch an HD movie. If you can feel a steady stream of hot air coming out, you are ok. If you don't feel anything, it might be time to clean your fan.

With many laptops, you won't be able to access the fan without opening the case. It's important to remember that many manufacturers have a clause that if you open the case, the warranty is voided. If your machine is still under warranty, take it into a vendor to be cleaned. Also, if you're unsure about what you're doing when you open the case, it's best to let professionals clean your computer instead.

It's good to remember that laptops will always be warm to hot when you use them, and more power intensive programs will cause them to heat up even more. If you don't take steps to manage the heat though you could see the life of components and your battery decreasing, and an increase in random shutdowns. If your laptop shuts down, or starts to beep, this is a good indication the components are overheating. You should give your computer at least half an hour to cool down before starting up again.

In general, not taking care of your laptop will mean you will have to replace it earlier, which is an added expense many businesses can't afford in this current economic climate. If you find that your laptop isn't running the way it used to, and seems increasingly hot, don't go out and buy a new one. Instead, give us a call, as we may have a cool solution for you.

One of the bigger tech trends of 2012 was the cloud. Browse through tech news and it’s hard not to see some news piece on some form of cloud technology. While at times the media can be critical there have been lots of positive coverage about the cloud. Companies large and small are starting to realize the benefits. In 2013 you will likely see businesses increasingly migrate some, or all, of their processes to the cloud. Is your company one of these?

Here are five things you should ask cloud service providers when looking to make the move to the cloud.

1. Is your service compatible with my existing systems? As a small or medium business, you likely don’t have the funds to do a one-time, full transition into the cloud. This means, that it would be a good idea to ask cloud providers if their systems are compatible with yours and if you will be able to easily migrate your data over. Beyond that, you should also ask if you can get your systems off the cloud.
2. How does your data security work? Security of data in the cloud is always a top issue for all businesses. Before committing, It’s a good idea to get a picture of where exactly your data will be stored, who has access to it and the  level of storage security.
3. What is your performance and availability? Numerous outages affecting cloud services happened in 2012. While few lasted more than half a day, this got many questioning just how stable the cloud is. When talking to cloud providers you should ask them what their uptime guarantees are and if their cloud is scalable – if you need more computing resources, are they available?
4. What is your support policy? As you will likely not be hosting a cloud server in your office, you will be at the whim of the provider. It’s advisable to suss out their support policy, such as whether they have a dedicated emergency contact and the general response time to issues and enquiries.
5. How does your fee structure work? Finally, ask about the fee structure the provider uses. Most cloud operators offer numerous pricing schemes that companies can take advantage of.

Finding the right cloud service for your company can be a long and often tough task. Asking the right questions, comparing what different providers say and finally comparing the findings against your needs, should help you find the perfect provider. If you’re interested in learning more about cloud services and how they can be employed in your business, why not start with us? We may have the perfect solution for you. Give us a call today.

Do you have a sweet tooth and like tech devices? Google does. Their mobile platform, Android, has brought a little bit of a sugar rush to many users because of all the sweet applications and devices. While Android isn't as popular as its major competitor - iOS - it is enjoying an increased number of users. The question is: How well is Android holding up? To answer this, you need to take a look at the state of Android.

Here's a spotlight on Android at the beginning of 2013.

Distribution by the numbers Since 2009 there have been 11 different major versions of the OS released, with the current being 4.2 (Jelly Bean). As of January 3, 2013, the percentage of devices (according to Google) using the two versions of Jelly Bean is around 10.5%.

Looking at the numbers, 4.1 (Ice Cream Sandwich) has slightly over 29% of total users, while 2.3 (Gingerbread) has nearly 48% of users. In other words, nearly half of Android users still use an OS from 2010 - Gingerbread was released in 2010 with a major update in February 2011.

These numbers come from the Android developer's website, and offer an interesting snapshot into the more technical side of the OS. Overall, they show a fragmented market. Compare it to previous figures however, and you can see that the gap is slowly closing. It is highly unlikely though that Android will see Apple-like iOS version adoption rates anytime soon.

This fragmentation does hamstring users a bit, as many manufacturers are slow to release updates and some carriers block updates completely. On the upside, it forces developers to develop apps that are compatible with different OS versions to get the most users possible.

Apps, apps and more apps! Many users view Apple's App store as superior. While it's true that developers often release their apps for Apple users first, this is changing, with many developers now releasing apps simultaneously on both platforms.

In fact, back in October, Google Play (Android's app store) pulled even with Apple's App store - both stores have about the number of apps available, and according to The Sociable will have one million apps before Apple does.

A quick view of the Google Play store shows that many of the most popular iPhone apps are also available for Android, making the "Apple has better apps debate" less of a moot point.

What this means for the phone buyer in 2013 Android is currently in a bit of a conundrum: Developers are hesitant to invest in high-quality apps because of a lower usage rate compared with Apple, while users are hesitant to buy because of a perceived lack of high quality apps and lack of update support.

Google started to make steps in 2012 to turn this around. One of the major steps was the release of the Nexus tablet line. The Nexus 7, a 7 inch tablet, was released at more than USD$100 cheaper than the iPad and has seen fantastic sale rates. Similarly, Samsung released the S III which gives the iPhone a serious run for its money. Beyond that, features released in Jelly Bean make the OS more user friendly.

Combine this with the momentum of Google Play and the growing number of quality apps, and you already have a viable platform. If you are worried about the lack of updates you do have options. One of the more popular ones is to purchase a Google Nexus product. This is Google's 'Vanilla Android' and receives OS updates within a few days of their release, not to mention that the hardware is top of the line at release.

If you are in the market for a new phone this year, Android device is a great choice. To learn more about how you can integrate Android into your daily routine, please contact us.

Cyber crime has been around since the very early days of the Internet and has it has become an increasingly serious problem as the number of Internet users has increased. This trend is likely to continue, and you can be guaranteed that you'll continue to see news about websites being hacked and valuable information exposed. One of the latest sites to be hacked is LivingSocial.

LivingSocial is a daily deals website that focuses on bringing bargains and original deals to users based on their geographical location. In late April, news broke that the website had suffered a massive cyber attack with 50 million accounts being compromised.

From the reports we have seen, the attack targeted accounts world-wide with only account holders in Thailand, Indonesia, South Korea and the Philippines being unaffected. An email sent out by Tim O'Shaughnessy, LivingSocial's CEO shortly after the incident said, "We recently experienced a cyber-attack on our computer systems that resulted in unauthorized access to some customer data from our servers. We are actively working with law enforcement to investigate this issue."

The company assured users that their credit card data had not been compromised, as they are kept in another database. Account passwords were also encrypted, which means they are harder to crack but not impossible.

What should you do? If you have a LivingSocial account, we recommend that you go and change your password immediately. This can be done by:

1. Going to LivingSocial's forgot your password page.
2. Entering the email address you used to sign up for the account with.
3. Pressing Reset Password.
4. Checking your email for an email from LivingSocial and following the instructions in the email.

It is advisable to pick a new password, one that is as different as possible from your old password and, as always, the longer, the better.

Is there anything I can to do protect my company? If you are a business owner who has websites that encourage customers to sign up for updates, accounts, etc. you may be wondering how you can keep your user's information secure from cyber attack. In truth, you can't keep your important information 100% secure, if a hacker is committed enough, they will be able to get the information they need or wreak the havoc they want to. But what you can do is to make it as hard as possible for cybercriminals to get your information. This could be as simple as using multiple databases to store different bits of information, or as complex as using the latest encryption methods and systems.

Each business is unique, and the best way to ensure your valuable data is secure is to work with an IT partner who takes the time to get to know your security needs and develop a solution that is as near to 100% secure as possible.

If you are worried about the security of your systems, contact us today. We may have the perfect solution that will meet your needs and budget.

For users of Windows systems the threat of a security breach is an ever-present one that has many security experts constantly worrying. The thing is, many systems are secure enough from outside attacks, and many scammers know this. As a result, scammers have switched tactics and have taken to masquerading as Windows technicians, hoping to get users to give up their credit cards.

These scams have long been a part of the Windows environment. Despite users being fully aware of these attacks, some people still falling into the trap.

These deceptions generally follow the same formula: A person calls you pretending to be from the Windows technical team at Microsoft. The scammer usually tells you that they need to renew their software protection licenses to keep their computer running.

Most of the time, these scammers spread the conversation out over a number of phone calls and emails, the goal being to gain the trust of the user. Once trust is established, or the user seems interested enough, the scammer will offer a seeming sweet deal: They will offer a service that will make your computer run like new, usually for a seemingly reasonable price.

The scammer will then use remote PC support software to show you ‘problems’ your computer is having. They will usually show you the Windows Event Viewer – a part of the OS that shows errors, usually harmless, that your computer has generated. The scammer will then convince the user that these errors are harmful, and if you have paid, they will make it look like they are cleaning your computer.

If you give them your credit card number, you will likely see ridiculous charges, or even have people trying to access your accounts.

What’s being done?
Governments are aware of this increasingly common trend, and some organizations, like the FTC, have taken measures to shut down scammers. This article from ars technica gives a good overview of what exactly the FTC is doing, while another article provides a first-hand account of how the scammers operate.

What can we do?
While action is being taken, these scams are still continuing. From what we can tell, they likely won’t stop in the near future. To ensure you don’t fall prey to this trickery, these five tips should help you identify when an attempted scam is at play:

1. Microsoft doesn’t call people.
2. Windows Event Manager is a log of errors for ALL programs.
3. Microsoft employees will never ask for your passwords.
4. Most of these scammers operate out of call centers in India, but bill from the US.
5. Microsoft employees won’t usually ask you to install software that’s not made by Microsoft.

As a rule of thumb: If you get an unsolicited call about your computers and IT security, it’s likely not genuine. If these criminals provide you with a website, do a quick Google search to see if there have been any scam reports. You can also join the No-Call Registry if you are in the United States. To learn more about these scams, please contact us.

When it comes to security most businesses take adequate steps to ensure their networks and systems are secure from the majority of attacks. The major problem with this is that many don’t look beyond what they already do, and this is where security issues can harm them. One such security threat comes from social media. Your employees are likely using these platforms right now, and if you’re happy about that then it’s a good idea to develop a policy that ensures your business remains secure.

Here are five things you should integrate in a social media policy to ensure social media is conducted in a secure manner.

• Log in using HTTPS - HTTPS is a type of transfer protocol that ensures the data is transferred in a more secure manner between networks. Many websites like Facebook, Google, etc. support HTTPS, and you should ensure that you use it. To use HTTPS, you simply put an S at the end of the usual http address in the URL bar of your browser. I.e., https://facebook.com will open a more secure version of Facebook. By using HTTPS you can eliminate Man-in-the-Middle attacks and other similar types of phishing.
• Don’t share personal information – This might seem like a no-brainer to some, but there are still users out there who love to share their personal information. It’s important to remember that social media is all about being social. Most information you share can be viewed by others. The last thing you want is a hacker getting a hold of all of your contact info, etc. It’s a good idea to limit your contact information and never give it out over social media.
• Update privacy settings - Social media sites, and the companies who run them, love to tinker with security settings on a fairly regular basis. This has led to a number of users being caught unaware of their security settings. It’s a good idea to ensure that all of your profile information is private.
• Watch what you click on – Take a look at any service and you’ll notice that the vast majority of content contains links. This is where hackers are starting to target, by placing malicious software connected to links, or hijacking accounts and sending links to users to get them to click on them. Tactics like these need to be highlighted, and you should tell your employees not to click on any suspicious links. If they receive links from friends that seem uncharacteristic, it’s a good idea to not click on them.
• If you don’t know them, they aren’t your friend - Yes, social media is about connecting with people. However, when it comes to personal accounts, you should encourage your employees to be judicious in who they connect with. In general, if they don’t know the person who has just tried to add them to their network then it’s advisable not to do so.

The five tips above are just a few things you should include in a social media use policy in the office. It’s important to have a solid policy if you want to ensure that your network and data remain safe from potential threats from social media. Looking to learn more about safety and security of your networks? Contact us, we may be able to help.