6 types of live video to engage customers

The speed and quality of internet connections continue to offer SMBs more opportunities for reaching customers and clients. One of the most recent innovations is live video streaming, an inexpensive and convenient way to increase your business value and diversify your services portfolio. It’s a huge and open-ended service, so why don’t we narrow down […]

Browser power: 6 great Chrome extensions

According to Statcounter’s April web browser usage report, Google Chrome accounts for over 60 percent of the market share. However, out of all those people how many are employing any of the truly helpful extensions offered in Chrome’s web store? The answer is almost certainly less people than the number of those who have problems […]

May Newsletter: App virtualization 101

Cloud attitude adjustments for success

Not every business owner who migrates to the cloud achieves great results. As much as the service is touted with words like “freedom”, “productivity” and “collaboration”, realizing the full benefits of these words is not a given. So if you’re thinking about transitioning to the cloud, how can you ensure you optimize the technology for […]

Learning about virtualization licenses

Whether you only need a dozen, or a hundred, the process of deciding on and acquiring software licenses can be very frustrating. Many of us had hoped that cloud computing and virtualization would alleviate some of these headaches. Unfortunately, we’re not there yet, which is why it’s important to understand all of your licensing options […]

5 tips for securing your VoIP services

Not that long ago, VoIP services were a new and revolutionary concept. Nowadays, internet-based voice communication is commonplace among SMBs, which means it’s time to turn our attention toward improving their security. Without a thorough understanding of what is needed to protect your VoIP systems, you could be vulnerable to cyberattacks. Let’s take a closer […]

Pitfalls of business continuity planning

Like all things man-made and otherwise, business continuity plans are not perfect. They too have pitfalls that can result in your business’s failure if not accounted for immediately. Don’t blame it all on the IT guy, as often times the way a system is designed can also have loopholes. Here are a few of the […]

OpenNotes portal initiative gaining steam

A recent initiative to give healthcare patients access to the notes their doctor or clinician writes about their visit is continuing its meteoric rise across the country. OpenNotes began a few years ago by researching the benefits of allowing patients to have access to their doctor’s notes. Since that initial study, the number of healthcare […]

Image uploader security flaw discovered

Unfortunately, we’re confronted with new web security threats every day, and today is no different. Experts have exposed a flaw in ImageMagick, one of the internet’s most commonly used image processors, that could put your site in harm’s way. By learning more about this vulnerability you’ll take the first step toward better protecting your content. […]

Creating Better Customer Experiences One Call at a Time

f you make money using the phone, then your phone system needs to be a business enabler, not inhibiter. Your prospects must be able to reach you in a timely manner. Your customers need to find you wherever you are, at the front desk, in a meeting or outside the office. That’s how you want […]