Is your IT team struggling to keep up with the growing flood of requests from users, software patch requirements, compliance reporting and network security? It’s not unusual for internal IT teams to become overwhelmed with the sheer volume of items that need their attention, de-prioritizing items that are crucial for operational success. Not only do technology teams have to handle the day-to-day requests, but they must also balance organizational imperatives for innovation and new software implementations. All this while budgets are staying relatively stagnant and exceptional technology professionals are more challenging to find . . . making it feel like a downward spiral of stress for many technology leaders. Fortunately, managed services providers offer a welcome respite for overworked IT teams by filling in support gaps and lending their expertise to internal teams.
Security Managed Services
Maintaining the security of your business is a crucial undertaking and one that is increasingly difficult to ensure. The changes in network security are coming at technology professionals at a fast and furious speed. Without a continual focus on and research of rising security concerns, your important business systems could fall prey to cyberattackers — or simply poor password management. Tightening up security is something that is on every IT team’s to-do list, but often gets pushed down the list due to daily concerns. An IT managed services provider offers insight as well as implementation support for organizations that are striving to maintain compliance and security in today’s advanced threat matrix.
Core Infrastructure Managed Services
Is your network running quickly and efficiently or are your users faced with latency and data losses due to power or telecommunications interruptions? The core infrastructure of your business underpins all other activities, and can easily derail projects and reduce overall staff productivity. While your infrastructure may not be broken per se, is it fully optimized to meet the growing needs of your business? Finding an IT managed services provider with extensive experience working with organizations of all sizes can offer reviews and remediation recommendations that will help your business optimize one of your most important resources: your core IT infrastructure.
Help Desk Services
Simple tasks like resetting passwords, retrieving lost files and maintaining accurate asset records are all crucial items for technology teams to accomplish, but they also take a great deal of time away from your day on a regular basis. Every time your team is pulled away to issue a software license, it may take up to an hour for them to be fully productive again on larger tasks. Offloading these daily help desk services can allow your IT professionals the time that they need to drive the organization towards success in larger projects or through enhancing their skillset with training.
Project Management Support
Talented IT professionals are at a premium, forcing individuals in your technology teams to wear multiple hats and can limit the redundancy that you have available to support various systems. When it comes time to implement a new software platform, there may not be anywhere you can make a logical cut in duties — extending the timeline for implementation as well as forcing other projects to wait their turn. This is a fundamental tension in technology departments, but there are ways to help reduce the impact of a new platform or upgrade on your daily operations. Finding the right project management support can help your team meet aggressive organizational timelines and requirements without sacrificing the quality of your deliverables.
When you are ready to find the IT managed services or help desk support that your Beaumont or Nederland, TX company needs, Discovery IT has a proven track record of successful engagements with local businesses. Reach out to our Discovery IT team today at 409-727-7080 for a complimentary initial consultation. We tailor each engagement to the needs of our clients.