What’s the Business Case for Managed IT Services?

Have you ever got caught up in life and business and put off important initiatives, decisions, and investments until later? The truth is, it happens to everyone. But here’s the thing… Sometimes, you need to stop procrastinating and make a move sooner rather than later.

  • Do you and your staff members ever feel frustrated with slow systems, applications, and equipment in general?
  • Do you get a bit nervous each and every time you hear about yet ANOTHER data breach happening?
  • Do you get tired of throwing money at technology issues that seem to keep happening, no matter how many times you have someone fix them?

If you’re reading this and thinking “yup” even once, you’re not alone. But if you don’t take action soon, it’s going to get worse. Picture this…

The weekend is over. You’re going into the office and you’re ready to get to work. You sit down at your desk and prepare to respond to emails, send those documents over to the person who’s been waiting, and make some progress. But you don’t have access to your emails or files.

A network outage can happen in an instant if you don’t have a proactive managed services provider taking care of your environment. The cost of a network outage? Gartner found that the average cost of network downtime is roughly $5,600 per minute (or $300,000 per hour!)

Business Case For Managed IT Services

Why is network downtime so expensive?

When your network is down, nobody can work. It’s as simple as that. If nobody can work, your organization experiences…

  • Reputational damage as word spreads fast
  • Decreased customer satisfaction and loyalty
  • Missed business opportunities
  • Wasted payroll dollars
  • Expenses associated with repair/recovery
  • And much more

How do managed IT services prevent network downtime?

MSPs take a proactive approach to monitoring, maintaining, and protecting your network with a range of services designed to prevent issues before they result in any sort of downtime. Many companies invest in managed IT services as opposed to break/fix or hiring in-house for this reason alone. It’s more proactive, and in turn, makes better business sense. Here’s a few benefits:

  • Less costs as you’re paying a flat-rate monthly fee for all the services and support you need.
  • Less unexpected issues because around-the-clock monitoring, maintenance, and upkeep ensures your technology works properly ALL the time.
  • More reliable with access to a team of experts who have availability when you need it most.

What’s the Business Case for Managed IT Services?

Let’s look at a few real-world examples of the business case for managed IT services…

Example 1: Fill a Job Right Away

There’s a major technology talent shortage happening in the industry, which means it’s difficult to find the right person. Even if you manage to find great talent, you need to spend time training them, getting them certified, and going through the onboarding process. An MSP fills the job right away because they come equipped with the right training, certifications, and tools to help you out.

Example 2: Maintain Industry-Specific Compliance 

Industry-specific regulations are becoming more complex and difficult to maintain with each passing day. If you’re operating in a heavily regulated industry, an in-house person or break/fix company simply doesn’t make sense – unless, of course, they come with extensive experience working within your industry and adhering to the laws. An MSP, on the other hand, can be selected based on their ability to help you maintain compliance. In many cases, they maintain compliance with those regulations themselves as business associates.

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